Delivery Information

FREE COLLECTION

  • Now you can collect your order for free from our warehouse in Durham (available for payments via direct bank transfer)
  • Usually available within 1 working day – confirmed by email
  • Available for collection: Monday – Friday 09:00 AM – 06:00 PM & Saturda-Sunday 10.00 AM – 04:00 PM
  • Address: Littleburn Business Centre, Mill Road, Langley Moor, Durham, DH7 8ET, UK

Standard Delivery

  • Standard delivery (starts with £1.99 +VAT /Free over £50)
  • Depends on size and weight of the parcel
  • Usually dispatched within 1 working day
  • Delivery in 3 – 5 working day safter receiving your order confirmation
  • During high season and Sale, delivery might take a little longer

UK Express

  • Express delivery (£4.50)
  • Orders placed before 9 AM are dispatched the same day
  • Delivery in 1 – 2 working days
  • Orders places after 9 AM will be delivered within 2 days
  • During high season and Sale, express delivery might be unavailable.

UK Next Day

  • Next day delivery (£7.50):
  • Parcels are sent via DPD Next Day service
  • Orders placed after 9 am will be delivered within 2 days
  • During high season and Sale, next day delivery might be unavailable
  • Please not that DPD does not guarantee next day delivery
  • If you require parcel to be delivered next day, before noon, etc. please contact us to ensure this service is available

Delivery To Locker

  • Delivery to locker (£3.98/Free over £50)
  • Parcel lockers are fully automated
  • Lockers that are accessible 24/7
  • No more queues or waiting
  • Go to www.inpost.co.uk
  • Check the nearest available parcel locker
  • Send us the note with choosen locker location
  • Pick your parcel when it suits you

More Information

  • We deliver Monday to Friday, excluding bank holidays. If Saturday delivery is required, please contact our customer service.
  • Orders are processed within 1 working day. We try to ship the same day when possible.
  • Delivery charges are calculated automatically at the checkout.
  • All products available in our stock are dispatched at once. If the longer lead time applies, it will be clearly stated in product description.
  • In the unlikely event that your ordered product is not in stock, we will contact you within 24 hours and provide expected lead time. You will decide whether you want to wait for the product to be back in stock or you prefer to receive a full refund.
  • We use Hermes for small and medium parcels and ParcelForce service for large and heavy items. For Next Day delivery we use DPD Nex Day service where possible (next day delivery is not guaranteed by DPD). On your request we can also send parcel to parcel locker.
  • We apply additional cost for shipments to Highlands & Islands of Scotland, Channel Islands and Northern Ireland, Isle of Man & Isles of Scilly.
  • We do not ship to PO Boxes or BFPO locations.
  • Backorders let you place the pre-order for products which are expected to be in stock in approx. 1 week.

Special Delivery

Do you need special delivery for someone special?

  • Delivery by princess?
  • Delivery by super hero?
  • A pigeon mail delivery?

Please e-mail our team: contact@jollein.co.uk or use below form with your enquiry and we will be happy to help.