FAQ

Yes, you can. During checkout, you can choose your payment method from various options. We offer buy now, pay later as well. Read all about our payment options.

You will receive the invoice for your order by e-mail. Did you not receive your invoice? Please contact cs@jollein.com.

We deliver across the UK and nearby islands. Shipping costs depend on your location: Mainland UK: Free on orders over £49.99. Orders under £49.99 are £4.99. Guernsey, Jersey & Isle of Man: Standard shipping £14.99. Northern Ireland: Standard shipping £24.95.

Returns can be made using the return form and return sticker provided. Returns can be made free of charge via a DPD or Royal Mail Service Point within the 30-day cooling-off period. Make sure that the item remains in an excellent condition. Only unused and undamaged items can be returned. Returns take place in 4 steps: Step 1: Fill in the return form Fill in your order number and contact details on the return form provided. Indicate what you want to return and choose a return code per item. Step 2. Pack your return Use the original packaging and close it properly. Stick the enclosed return sticker on the packaging. Please note! We provide one return label free of charge for returning items from your order. If you've already used this label but would like to return an item at a later time, you can easily do so via a carrier near you. You will simply need to cover the standard shipping costs. Step 3. Hand over your parcel to courier Return the parcel free of charge to a DPD or Royal Mail Service Point near you. Step 4. Processing returns Once your return has been processed, we will refund the money or adjust the outstanding invoice within 3-5 working days.

Do you want to cancel an order? Please contact us at cs@jollein.com as soon as possible after placing the order. We will do our utmost to cancel your order. We cannot guarantee this, however, as in some cases the parcel has already been dispatched. In this case you can return the order (or a part of it) after it has arrived.

Unfortunately, sometimes an item may be out of stock. Would you like to know when the item is back in stock? Please send an e-mail to cs@jollein.com

Once we have processed your return, we will notify the payment provider to refund the amount. In most cases, the amount is credited back to your account within 3-5 working days (depending on your bank).

During the ordering process, you can indicate at which residential address you would like to receive the order. This can also be a different address than the billing address. Unfortunately, it is not possible to have the package delivered to a service point.

It is currently only possible to deliver your package to a residential address.

If you place an order before 15:00 on working days, we will ship your order within 1-2 business days. Often, you will receive the order at your doorstep the following day, but sometimes it may take an additional one or two days. Please note that your order will be delivered in the evening hours. Once your order has been handed over to the carrier, you will receive an e-mail with a Track & Trace code.

Your order will be delivered by DPD or Royal Mail. You will be informed about the status of your order by e-mail.

When choosing a baby sleeping bag, it is important to choose the right size. A sleeping bag is recommended from three months onwards. For a baby younger than three months, you can choose a swaddle blanket. Choosing the right sleeping bag depends on the length of your little one. Below is a handy overview: A 70 cm sleeping bag is suitable for babies that measure 60-76 cm. This is approximately suited for the ages of 3-6 months. A 90 cm sleeping bag is suitable for babies between 76-98 cm. This is approximately suited for the ages of 6-18 months. A 110 cm sleeping bag is suitable for babies 90 cm and above. This is approximately suited for the ages of 18 months and above.

The TOG value of the 4-season sleeping bag with sleeves is 3.0 and without sleeves the TOG value is 2.0.

The second zip on the outer sleeping bag is to attach the inner summer sleeping bag to the outer winter sleeping bag - so to form one unit. With the last zipper, you can then close the whole thing.

A swaddle blanket from Jollein is suitable for babies aged 0-3 months. Please note! It is strongly discouraged to use a swaddle blanket when your baby can roll over on its own.

A footmuff from Jollein is suitable for group 0+ car seats. These are generally used for babies aged 0-9 months. In our footmuffs, there are strips of velcro that can be used universally in a car seat. Simply thread the belts through the openings and then 'stick' the Velcro back on the open areas.

For our hot water bottle covers, it is best to use a metal hot water bottle. They fit well in our covers and are most suitable for babies, as they stay warm the longest.

Sleeved bibs are suitable for babies from six months to an age of about 18 months.

The poles are adjustable in height. The pole for the mosquito net has a maximum height of 220cm. The pole for the canopy has a maximum height of 150cm.

You can always find a product's washing instructions in the tag accompanying the item. Is this information not clear or do you have an additional question? You can always reach us by e-mail at cs@jollein.com.

You can wash a playpen mat in the washing machine on a programme with few revolutions and a low temperature (max. 30 degrees). Then let the playpen mat dry flat, for example on the floor. Tip: add a tennis ball to the washing machine. The tennis ball hits the rug during washing to keep it in shape.

Wash the blanket according to the washing instructions on the washing label. While washing, make sure all the Velcro is closed.

The mosquito net is easy to wash, just follow the washing instructions on the washing label. It is important to remove the ring at the top first. At the back there is a small opening, through which you can remove the ring. Then you can wash the net!

The armchair cannot be washed. However, the material is made in such a way that you can easily wipe it with a damp cloth. Please note: do not use chemical agents.

Yes! At Jollein, safety and quality always come first. All our products meet European safety standards and undergo careful testing. Many of our products also carry certifications such as the Oeko-Tex Standard 100 label, ensuring they are free from harmful substances and completely safe for your little one. Do you have specific questions about a product? Feel free to contact our customer service!

FSC (Forest Stewardship Council) is an international certification for sustainable forest management. This label guarantees that wood and paper products come from responsibly managed forests, taking ecological, social, and economic aspects into account. At Jollein, we use FSC-certified wood to contribute to the protection of forests and the environment.

At Jollein, safety comes first. That’s why all our toys comply with European CE standards. This certification ensures that our products meet the strict requirements for safety, health, and the environment within the European Economic Area. This way, you can enjoy our products with peace of mind, knowing they are approved according to legal regulations.

The UKCA (UK Conformity Assessed) mark is the British counter of the CE marking and applies to products placed on the market in the United Kingdom. Our products sold in the UK comply with these regulations and carry the UKCA mark where required. This way, you can be assured of safe and reliable products, wherever you are.

We are proud that many of our products meet the GOTS (Global Organic Textile Standard) certification. Products with the GOTS label don’t receive it easily—there’s much more to it than you might think. The requirements for obtaining this certification go beyond just the fabric itself; they also consider how it is manufactured and where it comes from. This means that we not only care for babies' sensitive skin by using organic cotton but also for the people who produce these beautiful fabrics. Together, we contribute to a better environment, a better world, and improved working conditions. We have worked hard to develop various themes in our new collection under this prestigious label!

At Jollein, safety and sustainability are at the heart of every step in our product development process. That’s why we are proud to share that many of our products carry the OEKO-TEX® certification, ensuring that textiles are safe and free from harmful substances for your precious little one. OEKO-TEX® certified means that items have been tested for over 100 harmful substances. This label guarantees that our textiles are safe for human use and pose no health risks, especially for babies' delicate skin.